Ecommerce Demo Video
Frequently Asked Questions
How do I create a new login for ecommerce?
To create a new account, please visit www.scansource.com and click the “Sign In” button in the top-right corner. Then select the "Don't Have an Account" link, and fill out the form. (You’ll need your SAP customer number.)
Once you complete the form, our IT team is notified and will create your account. Then, you’ll receive a system-generated email containing your login credentials.
How do I log in to ecommerce?
To log in to your account, please visit www.scansource.com and click the “Sign In” button in the top-right corner.
If you’ve forgotten your password, click "Forgot Your Password" and type in the email associated with your ScanSource account.
Once you complete the form, you’ll receive an email with instructions for resetting your password.
How do I reset my ecommerce password?
To reset your password to log in to the ScanSource ecommerce tool, please click here.
You’ll receive a system-generated message containing a link. Follow it to create a new password.
Once your new password is created, you should be able to log in and begin browsing and shopping.
What do I do if I have a pricing discrepancy in ecommerce?
Please submit your pricing discrepancy to your sales rep. He/she will share your concern with our RFS team. Based on your previous purchase history, an RFS team member will discern the appropriate volume discount(s) for which your account qualifies. Once that appropriate pricing level is determined, the pricing engine that drives your ecommerce profile is reconciled.
Where do I find my customer number?
New Customer—You should be able to use the account number provided in the initial welcome email you received from ScanSource Reseller Financial Services (RFS).
Existing Customer—Your customer number (account number) is located on both your printed and online invoices:
Printed Invoice: Your customer number appears in the top-right corner of your printed invoice, just above the company name in the “Bill To” section.
Log in to your ScanSource ecommerce account.
Hover over your username in the top-right corner, and click “Order Management.”
Click the “Invoices” tab.
Click on an invoice number.
Your customer number appears in the top-left corner of your online invoice.
How do I find my orders and invoices?
Log in to your ScanSource ecommerce account. Once there, hover over your username in the top-right corner. Select “Order Management” in the drop-down menu. To view invoices, select the “Invoices” tab, then click on the invoice number of your choice to bring up “Invoice Details.” To view orders, select the “Orders” tab, then click on the appropriate web order to display “Order Details.”
How do I initiate an RMA online?
To ensure we expedite your return request, please complete an RMA form online. It will help us identify key pieces of data including date of sale, item number and quantity, order number, reason for return, and—in the case of damage or defect—a detailed description of the issue.
To submit an RMA request, visit: https://www.scansource.com/en/services/customer-service/submit-rma
Once your form is complete, someone from Customer Service will reach out to you with an RMA reference number.
Should a return of goods be requested, Customer Service will coordinate the return-freight logistics with you.
From there, returned goods are inspected/diagnosed, and either a new shipment is sent out or a credit is applied to your account.
We appreciate your continued partnership while we work to ensure you receive the correct merchandise in the most-timely manner possible.
How do I remove person X, who no longer works here?
This is an admin-only role. Log in to your ScanSource ecommerce account. Once there, hover over your username in the top-right corner. Select “User Management” in the drop-down menu. Select “Manage Users,” and then you can edit and/or delete a user.
How do I track a package that’s part of my order?
Log in to your ScanSource ecommerce account. Once there, hover over your username in the top-right corner. Select “Order Management” in the drop-down menu. Select the “Invoices” tab, then click on the invoice number of your choice to bring up “Invoice Details.” Select your tracking number.
Why can I see products, but can't place an order?
There are two possible reasons for this: your organization is set up for browse-only access, or the person who created your account did not grant you the ability to “Create Orders.” If your organization has browse-only access—and you wish to have that changed to order access—contact your sales rep. If the issue is specific to your user setup, you will need to contact your Site Manager, or any person in your organization with the access to edit user profiles, to request that your security level is changed.
Why am I not authorized for the product I’m viewing?
Please contact your sales rep with the part number(s) you’re trying to order.
Will my shopping list and shopping cart autosave?Yes.